Notability @NotabilityApp
Digital paper with ✨AI superpowers✨ The ultimate note-taking experience. linktr.ee/notabilityapp San Francisco, CA, USA Joined May 2009-
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@hamzaosama5645 Hey Hamza, thank you for your feedback. Can you elaborate? Also, have you tried the Notability web app? You can use it on any browser of your choice!
@SuryaNa99297305 Thank you for your patience with us, we appreciate it. We have escalated your ticket, a support agent will be responding to you shortly.
@SuryaNa99297305 Hi Surya, on Wednesday we asked you to DM us your email address. Can you please do that so we can help?
@Thats0Jess Hi Jess, can you please reach out to our support team through the app? Go to Notability settings > Help > Contact support. After, please DM us your email address, so our team can prioritize your case. Thank you 💙
@eaguilarsax Hi Esteban, this issue has been resolved. Updating to version 16.2.4 should fully resolve the freezing issue when creating new notes.
@OuFete Hey there, this sounds like it could be related to low iCloud or device storage. Can you please DM us your email address so we can have the team prioritize your request?
@R6427766145938 Hey there, thank you for your patience! Can you please reach out to our support team through the app? Go to Notability settings > Help > Contact support. From there, please DM us your email address so we can prioritize this for you 💙
Ever wonder what's happening under the hood when Live Transcription types out your recording in real time in Notability? Chunked audio, Unix sockets, OpenAI's Whisper, and ~150ms of shaved latency. Our engineers sat down to tell the whole story, including what's coming next. 👀 blog.notability.com/post/how-we-bu…
@SuryaNa99297305 Hey there, can you please DM us your email address?
@ToI5l Hey there, this sounds like an issue that was fixed recently. Can you please ensure you're using Notability version 16.3?
@SuryaNa99297305 Hi Surya, thank you for your patience. Our team responded to your support ticket on Friday, please follow up with us when you get a chance.
@SuryaNa99297305 Hi Surya, thank you for your patience! We were able to locate your support ticket, and it looks like one of our agents replied to you via email on Friday. When you have time, can you please check your inbox and respond to the email? Thank you!
@RyanDGriggs Hey Ryan, thank you for reaching out. Can you elaborate on your experience with lag? Did this just start for you? When does it happen?
@jallen Hi Jason, thank you for reaching out. Can you please DM us your email address, so the team can prioritize this for you?
@SuryaNa99297305 Please DM us your email address so we can get take a closer look at your case. Thank you for your patience!
@aldanaisaac Glad to hear! Please feel free to reach back out with any questions or concerns 💙
@AbdelrahmanSDMD @XodoPDF Thank you for the thoughtful feedback, Abdelrahman. We'll make sure our product and engineering teams hear it. Please feel free to reach back out again with any questions or concerns 💙
@aldanaisaac Hi Isaac! Thank you for reaching out. It sounds like you have hover enabled, hover shows a preview of the area the pencil will select. Hover can be disabled in Device Settings > Apple Pencil.
@RiyaJi85315277 Hey Riya! Apologies for the back and forth! To contact support, please go to Notability settings > Help > Contact support.
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